magllamps

WELCOME TO Magiclamps!

ORDERING

 

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

 

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

 

Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

 

Please note that any orders that have already been packed or shipped cannot be canceled.

 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

 

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

 

SHIPPING AND CUSTOMS

 

How will my order be shipped?

For shipping methods, please read our Shippings page.

 

Will I be charged with customs and taxes?

 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Is my order eligible for free shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

 

RETURNS

 

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We're proud to offer ✈️worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

📦Tracking your order: 
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 
You can also track your order using your tracking number here.
Customs & Duties: 
(In most cases, packages shipped to the US & Canada don't require any additional fees.)

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.  
Lost / Stolen package:

• Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

MY ORDER HASN'T ARRIVED:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: EMAIL.

ESTIMATED SHIPPING TIMES BY COUNTRY:

Country	Estimated time
United States	5-21 Business Days
United Kingdom	7-24 Business Days
Canada	7-24 Business Days
Australia	5-21 Business Days
New Zealand	10-24 Business Days
Australia	10-24 Business Days
Austria	19-44 Business Days
Belarus	19-44 Business Days
Belgium	14-29 Business Days
Bhutan	14-29 Business Days
Brazil	15-45 Business Days
Bulgaria	14-29 Business Days
Cambodia	19-34 Business Days
Chile	14-39 Business Days
Cyprus	24-44 Business Days
The Czech Republic	14-27 Business Days
Denmark	19-44 Business Days
Estonia	14-24 Business Days
Finland	19-44 Business Days
France	14-24 Business Days
Germany	15-29 Business Days
Greece	19-39 Business Days
Hungary	19-33 Business Days
India	15-29 Business Days
Indonesia	19-35 Business Days
Iran	19-44 Business Days
Ireland	19-44 Business Days
Italy	19-44 Business Days
Japan	10-25 Business Days
Kazakhstan	25-40 Business Days
Latvia	14-29 Business Days
Lebanon	34-64 Business Days
Lithuania	14-29 Business Days
Luxembourg	18-30 Business Days
Malaysia	19-44 Business Days
Maldives	24-39 Business Days
Malta	14-29 Business Days
Mexico	39-64 Business Days
Mongolia	14-34 Business Days
Netherlands	19-37 Business Days
Norway	9-24 Business Days
Poland	19-42 Business Days
Portugal	15-45 Business Days
Qatar	19-45 Business Days
Russia	14-24 Business Days
Saudi Arabia	25-49 Business Days
Singapore	15-45 Business Days
Slovakia	19-34 Business Days
Slovenia	14-27 Business Days
South Africa	34-59 Business Days
South Korea	9-24 Business Days
Spain	15-26 Business Days
Sweden	15-45 Business Days
Switzerland	14-24 Business Days
Thailand	9-24 Business Days
Turkey	19-33 Business Days
Ukraine	17-32 Business Days
United Arab Emirates	24-39 Business Days
Argentina	39-65 Business Days
Rest Of World	19-65 Business Days
(Shipping Fee - $4.95)

*Local holidays in origin countries that may cause a delay in shipping are not considered business days. 

📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at EMAIL or our Contact us page